This course provides an overview of the CPM program, lays out the requirements for becoming a WCPM, begins the process of assessing strengths and opportunities for growth, and creates the environment for a successful learning community to develop.

This course provides an introduction to general systems theory and its application to systems of any size.  It provides the base management theory for the program.

This course provides an overview of leadership style theories and models, their challenges and potential applications.  Participants will analyze their own styles in relation to the theories and models, identify challenges and positive applications, and articulate their desired style of the future.

This course provides an introduction to the ethical dilemmas of public management, the role of public leadership, and understanding how one’s personal values shape ethical decisions.

This course provides an overview of the interpersonal communication skills required of public managers.  It explores the systemic implications of organizational communication and the role of the public manager in that system.

This course provides basic presentation strategies and an opportunity to practice developing and presenting information in a clear, meaningful way.

This course explores the human resource management systems in the public sector and their interdependencies. 

This course explores the ongoing cyclical process of managing performance, including selection, establishing expectations, setting goals and measures, coaching, and corrective action.

This course focuses on group process models and theories and how managers can facilitate group development from a systemic perspective.  It explores conflict, its role in the organization, and strategies for effectively managing it for positive outcomes.

This course explores the various types of data, collection methods, analyzing and interpreting data, and displaying data to communicate effectively to others.

This course provides an overview of performance management, including developing individual measures and measurement systems, how to examine the quality of measures, defining what is being measured, and using measures as a management tool. 

This course combines the elements of all previous classes into a comprehensive model for project planning and management.  It lays the foundation for the first project of the program.

This course provides an overview of the political systems in Washington State, explores the rulemaking processes at state and local levels, and examines governmental structures and systems.

This course provides tools for determining the requirements and expectations of customers and stakeholders in the public sector.  Measuring customer satisfaction, establishing measures in a political environment, developing and managing complaint systems, and building positive relationships will be explored.

This course covers the key aspects of process management, including customer-focused design, product and service delivery, support, and supplier and partnering processes.  It examines how processes are designed, implemented, managed, and improved to achieve better performance.

This course will build upon systems theory to explore how change occurs in complex adaptive systems like human organizations.  It will examine the role of leadership in planning and facilitating change from the operational and human side of organizations.

This course provides an introduction to organizational culture and its implications for public management from a systems perspective.  Participants will learn how culture is developed and changed, and examine the role of the public manager in shaping their organization’s culture.

This course presents tools and models to conduct successful organizational assessment projects.  It will explore the use of assessment as a starting point for improving organizational performance from a systemic perspective.

This course exposes the participant to competitive, economic, and political factors that influence technology innovation in public organizations.  Management of technology issues and researching and developing projects are highlighted.

This course examines the differences between strategic and operational planning, looks at various planning models and processes, and explores the responsibility of public managers in making strategic and operational decisions.

This course incorporates the learning from previous courses and covers how to efficiently manage the public’s financial resources.  It explores how to develop a strategic budget and managing resources once allocations are made.

This course provides the participant with an overview of emerging issues that will impact the public sector and their ability to manage.  It explores the systemic nature of these issues and how they might be addressed from that perspective.

 

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South Puget Sound Community College